Returns & Refunds Policy
Last Updated: January 31, 2025
At BingoRealm Store, we strive to provide our customers with high-quality products and a seamless shopping experience. However, we understand that there may be times when you need to return an item. This Returns & Refunds Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be made within 14 days of receiving the product.
- Products must include all original accessories, manuals, and packaging materials.
- The product must not be a non-returnable item (see Non-Returnable Items section).
If the item does not meet these conditions, we reserve the right to refuse the return.
2. Non-Returnable Items
Certain items cannot be returned, including:
❌ Final Sale items
❌ Gift cards or digital products
❌ Personal care or hygiene products (e.g., face masks, toothbrushes, skincare)
❌ Customized or personalized items
❌ Downloadable software or digital content
❌ Products that have been used, damaged, or altered after delivery
3. Return Process
To initiate a return:
1️⃣ Contact Us: Email info@bingorealm.com within 14 days of delivery with your order number and reason for return.
2️⃣ Approval: Once approved, we will provide a return address and further instructions.
3️⃣ Ship the Item: Customers are responsible for return shipping costs and should use a trackable shipping method.
4️⃣ Inspection & Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
4. Refund Policy
If your return is approved, refunds will be processed to your original payment method within 7-10 business days. The refund amount does not include shipping fees paid at the time of purchase.
Partial Refunds
In some cases, only partial refunds will be granted if:
✔ The product is not in its original condition
✔ The item is missing accessories or packaging
✔ The return request was made after 14 days but within a reasonable time
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account – Some refunds take time to process.
- Contact your credit card provider – Processing times vary.
- Reach out to us at info@bingorealm.com if your refund has not been received after 10 business days.
5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the same product, contact us at info@bingorealm.com.
6. Damaged or Defective Items
If you receive a damaged or defective product, please:
✔ Contact us within 7 days of delivery.
✔ Provide photos or videos showing the damage.
✔ We will assess the issue and offer a replacement, store credit, or refund.
❌ Damage caused by misuse, accidents, or unauthorized modifications is not covered.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs.
- If the product had free shipping, the original shipping cost will be deducted from the refund.
- We recommend using a trackable shipping service to avoid lost packages.
❌ We are not responsible for returns lost in transit.
8. Customs & Duties (For International Orders in the Future)
- Currently, we only ship within the USA.
- If we expand to international shipping in the future, customers will be responsible for all import duties, VAT, and customs fees.
9. Important Disclaimers
General Disclaimer
"BingoRealm Store makes no guarantees regarding the condition of a returned item beyond our inspection process. Refunds are only issued if the return meets our eligibility criteria."
Shipping Disclaimer
"We do not guarantee specific delivery timelines for returned items. Processing times depend on shipping carriers and our fulfillment team."
Product Disclaimer
"BingoRealm Store does not manufacture products. Product quality, materials, and performance are solely the responsibility of our suppliers."
Refund Disclaimer
"All refunds are issued to the original payment method. BingoRealm Store is not responsible for delays in processing by your bank or payment provider."
10. Changes to This Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
11. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: info@bingorealm.com
🚀 Thank you for shopping with BingoRealm Store! 🚀
